Media Lifeline Pro FAQ: straight answers from RBA Marketing and Media

Media Lifeline Pro is an all-in-one CRM and marketing platform made by Media Lifeline. It combines contact management, email and text newsletters, social media scheduling, events and online booking, and automation and review requests in one login. RBA Marketing and Media, an authorized partner in Sevierville, Tennessee, sets it up in two weeks for $297/mo with $0 setup through December 31, 2026. Plans include 5 users and $10 of monthly usage credits, and stay month-to-month with no long-term contract. You can read more about Media Lifeline Pro on medialifeline.net.

Media Lifeline Pro is supplied by Media Lifeline, and your data is stored and processed by Media Lifeline. Media Lifeline can access data held in Media Lifeline Pro accounts. See the privacy policy for how RBA Marketing and Media handles access and deletion requests.

Yes. RBA Marketing and Media provides a data processing agreement (DPA) to clients who need one for compliance — request it on the demo or by emailing info@rbamarketing.com. Media Lifeline, the platform provider, stores and processes your data under its own privacy terms. See the privacy policy for how RBA Marketing and Media handles access and deletion requests.

Buying Media Lifeline Pro through RBA Marketing and Media instead of directly comes down to service, not price: the Partner Plan is $297/mo with $0 setup through December 31, 2026 either way. The difference is that RBA Marketing and Media migrates your contacts, builds your automations, writes your reminder copy, and supports it from right here in Sevierville, Tennessee. Support is Monday–Friday, 9am–5pm Eastern, by phone, email or Facebook/Instagram message. Accounts we onboard before December 31, 2026 keep the $297/mo partner rate for 2 years from signup.

Contact management (CRM) software, social media management tools, email newsletter tools such as Mailchimp and Constant Contact, Facebook and Google ad managers, event ticketing and scheduling such as Eventbrite, and course building software — plus the hours you spend stitching them together. One login, one bill, one team to call. See the full cost comparison on the Media Lifeline Pro pricing page.

RBA Marketing and Media sets up Media Lifeline Pro in two weeks. A new website typically takes 2–4 weeks, including the initial Media Lifeline Pro setup. We give you a real go-live date on the demo call, not a guess.

No. We can connect Media Lifeline Pro to the website you have, or build you a new one — whichever gets you leads faster. We'll tell you honestly which one that is.

Yes. RBA Marketing and Media migrates your existing contacts into Media Lifeline Pro as part of setup, at no extra cost — from a spreadsheet, a CRM export (HubSpot, Salesforce, Mailchimp or Constant Contact), Google Contacts or Outlook, or a stack of business cards.

RBA Marketing and Media imports your contacts from most common sources: HubSpot, Salesforce, Mailchimp and Constant Contact exports, plus Google Contacts and Outlook. If your data lives in a spreadsheet (CSV), a phone, or a stack of business cards, we clean it up and import it too. Migration is part of setup at no extra cost.

Media Lifeline Pro onboarding takes about two hours of your time: one demo call, one kickoff call, and sending your logo and photos. We handle the rest.

Yes, and RBA Marketing and Media handles it for you. Business texting in the U.S. requires A2P 10DLC carrier registration through The Campaign Registry. We complete the registration and approval as part of setup so your texts deliver reliably and legally.

RBA Marketing and Media completes your A2P 10DLC registration through The Campaign Registry as part of setup, at no extra charge. The carriers (not RBA) bill a small campaign fee — typically about $4–$10 per month — that appears on your usage bill. Approval normally takes 5–10 business days, so we start the registration in week one of setup and your texting is live by go-live.

Non-technical owners are exactly who RBA Marketing and Media sets Media Lifeline Pro up for. We set it up, we write the automations, and we train your team on the three screens you'll actually use daily — you don't touch the technical parts.

Yes. The base Media Lifeline Pro plan includes 5 users, with shared contact history and tasks you can assign. Everybody sees the same customer record, so handoffs between the person who answered the phone and the person doing the work don't drop anything.

Yes. Media Lifeline Pro runs on iOS and Android through the LeadConnector app, available in the Apple App Store and Google Play. Reply to leads, check your calendar, and approve posts from a job site.

Media Lifeline Pro works with Google, Outlook and iCloud calendars, takes deposits or payments at booking, connects to QuickBooks, Zapier and an API, and links to job and invoicing software. Booking can be embedded on any website, including one RBA Marketing and Media didn't build, and connected to your Google Business Profile “Book” button and Facebook booking.

Yes, call recording is possible in Media Lifeline Pro. RBA Marketing and Media helps you enable it during setup and configures the consent announcement callers hear before recording begins, so it complies with applicable state call-recording laws. We'll walk through the settings on your demo.

Media Lifeline Pro support from RBA Marketing and Media is available Monday–Friday, 9am–5pm Eastern. Call (865) 328-7990, email info@rbamarketing.com, or message us on Facebook or Instagram.

Yes. Some clients want the platform; others want RBA Marketing and Media writing the posts, building the campaigns, and working the follow-ups. Done-for-you social media management, website care, and content creation are available as add-on services scoped on the demo call. See the full pricing breakdown for what's included in the Partner Plan.

Media Lifeline Pro has no limit on the number of contacts, records, or newsletter list size. You can store as many contacts and send to as large a list as you need.

The Partner Plan is $297/mo with $0 setup through December 31, 2026 — that covers contact migration, automation setup, reminder copy, and your kickoff call. It's month-to-month with no long-term contract. After December 31, 2026, new accounts return to the regular $497/mo rate with the $1,500 setup fee. See the full pricing breakdown for what's included.

The Partner Plan includes the full Media Lifeline Pro platform — contact management, email and text newsletters, social media scheduling, events and online booking, automation and review requests, the website builder and hosting — plus 5 users and $10 of monthly usage credits. You run day-to-day marketing yourself, with setup, training and support from RBA Marketing and Media. Done-for-you social media, website care and content creation are available as add-on services scoped on the demo. See the feature breakdown for the full list.

The $297/mo partner rate is available through December 31, 2026. Accounts we onboard before that date keep the $297/mo rate for 2 years from signup, after which the rate may change. After December 31, 2026, new accounts return to the regular $497/mo rate with the $1,500 setup fee. Your plan stays month-to-month either way.

Setup and onboarding are $0 through December 31, 2026 — that covers contact migration, automation setup, reminder copy, and your kickoff call. After December 31, 2026, setup returns to RBA's standard $1,500 fee.

Every plan includes $10 of usage credits each month, roughly 1,000 text messages. Unused included credits don't roll over to the next month. If you send more, you can add credits in $10 increments ($10 minimum). Purchased credits roll over to the following month if unused.

The Partner Plan is month-to-month — cancel anytime, no notice required. Done-for-you add-on services are scoped on the demo and may require 30 days' notice. We'd rather earn it every month.

If you cancel Media Lifeline Pro, you get a copy of the website built in Media Lifeline Pro (React/JavaScript files) and a CSV export of your contacts. You buy your domain name yourself, so it stays yours. Your texting phone number can be transferred to another provider.

If Media Lifeline Pro isn't a fit for your business, we'll tell you on the demo rather than sell you something you won't use. If you do start and it's not working out, your plan is month-to-month with no long-term contract, so you can stop without penalty.