Automated lead follow-up and Google review requests, set up for East Tennessee businesses

Key takeaways

• A new web form submission triggers an automatic confirmation email and a follow-up text containing a booking link.
• The first follow-up text reaches the lead in under 60 seconds, before a person has to open the inbox.
• Marking a job completed in Media Lifeline Pro triggers one Google review request text to that customer, with no filtering of who is asked.
• A2P 10DLC carrier registration for your business texting number is handled by RBA as part of setup, at no separate charge to the client.
• $297/mo per month covers the Media Lifeline Pro platform, hosting and the self-service website builder; it does not include RBA building or editing your site, which is available as a done-for-you add-on service.

THE 60-SECOND FOLLOW-UP

What happens in the first 60 seconds after a lead comes in

WHAT YOU GET

What Media Lifeline Pro automates for you

BUILD IT YOURSELF?

What it costs vs. separate tools

Business texting in the U.S. runs on A2P 10DLC registration — a carrier requirement that keeps messages delivered and compliant. RBA handles the registration and carrier approval for your business number as part of setup. Every text includes opt-out instructions, and recipients can reply STOP to unsubscribe at any time. See the FAQ for what A2P registration involves and who handles it.

Media Lifeline Pro connects to the tools your business already uses, so leads, payments and messages flow into one CRM without manual entry. Here are the integrations available today.

An API and Zapier-style workflow builder are also available for custom connections. RBA Marketing and Media configures the integrations you need as part of setup.

When a lead texts back, their reply lands in the unified inbox inside Media Lifeline Pro, attached to their contact record — not lost in a personal phone. You get a notification, can reply from the dashboard or the mobile app, and the whole thread is saved on the contact's timeline. If you don't reply within a set window, an automation can send a second nudge or assign a follow-up task to a team member so nothing slips.

Every plan includes $10 of usage credits each month — roughly 1,000 text messages — which covers most small-business follow-up, reminder and review-request volume. Unused included credits don't roll over. If you send more, you can add credits in $10 increments (a $10 minimum), and purchased credits roll over to the following month if unused. There are no limits on the number of contacts or records, so your list can grow without changing your plan.

The Partner Plan ($297/mo for accounts onboarded before December 31, 2026, otherwise $497/mo) is month-to-month with no long-term contract — cancel anytime, no penalty. If you cancel, you get a copy of the website built in Media Lifeline Pro (React/JavaScript files), a CSV export of your contacts, your own domain, and your texting number can be transferred to another provider. See the FAQ for the full what-you-keep list.

The $10 of monthly usage credits powers the built-in AI assistant — drafting a social post, rewriting an email, summarizing a conversation thread, or generating a review-response reply. Credits also cover text-message sending. Light daily use of the AI assistant stays well within the included credits; heavy bulk generation or high-volume texting may require top-ups in $10 increments. Credits don't roll over if unused.

RBA Marketing and Media migrates your existing contacts into Media Lifeline Pro as part of setup, at no extra cost. We import from a spreadsheet (CSV), a CRM export (HubSpot, Salesforce, Mailchimp or Constant Contact), Google Contacts or Outlook, or a stack of business cards. We clean up duplicates and bad emails so your list is usable from day one. Migration is included in the two-week setup window.

Media Lifeline Pro asks every completed customer for a Google review — no filtering, no gating, as Google's review policy requires. When a 1- or 2-star review comes in, it lands in your review dashboard alongside the positive ones. RBA's recommended workflow: respond publicly within 24 hours, acknowledge the issue without arguing, and move the conversation offline. The review dashboard lets you reply from one screen so a negative review never sits unanswered. We help you set up the response templates during setup.

A conversion-built website is one designed and written to turn visitors into leads — not just to look good. That means a clear headline above the fold, a visible call-to-action (book, call or request a quote) on every page, a contact form that feeds straight into Media Lifeline Pro, fast mobile load times, and pages built around the services people actually search for. RBA Marketing and Media builds these sites inside Media Lifeline Pro's built-in website builder as a done-for-you add-on, so your site, your CRM and your automations live in one place.

For A2P 10DLC compliance, every form that collects a mobile number needs clear consent language telling the customer they're agreeing to receive texts, that messaging frequency varies, that message and data rates may apply, and how to opt out (reply STOP) and get help (reply HELP). RBA Marketing and Media writes and adds the compliant consent checkbox and disclosure to your forms as part of setup. Consent is never a condition of booking a demo or buying — the SMS opt-in is separate and optional.

WHAT CHANGES

What changes in the first two weeks

RBA Marketing and Media sets up Media Lifeline Pro in two weeks. After that, every web lead gets a text with a booking link, and every completed job triggers one Google review request.

WORKS WITH THE REST OF THE PLATFORM

How automation connects to contacts, newsletters and booking